The issue is now resolved, and all our services are fully restored.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding.
Posted Sep 29, 2026 - 16:08 CEST
Investigating
We are currently experiencing a temporary technical issue affecting the SOPHiA DDM™ Netherland site. This may result in some features having slower-than-normal response times. Analytical performances remain unimpacted.
Our team is actively working to restore full functionality as quickly as possible. The Service Status will be updated when the issue is resolved. Contact our support team with any questions via the Customer Support Portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portal/18)