Temporary service interruption

Incident Report for SOPHiA GENETICS Service Status

Resolved

The issue is now resolved, and all our services are fully restored.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding.
Posted Sep 23, 2025 - 17:45 CEST

Investigating

We are currently experiencing a temporary technical issue affecting the SOPHiA DDM™ Switzerland site. This may result in disruptions when accessing or using the SOPHiA DDM™ Platform. Our team is actively working to restore full functionality as quickly as possible. The Service Status will be updated when the issue is resolved.

Contact our support team with any questions via the Customer Support Portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portal/18)
Posted Sep 22, 2025 - 15:53 CEST
This incident affected: SOPHiA DDM™ Switzerland.