Temporary service interruption

Incident Report for SOPHiA GENETICS Service Status

Resolved

The issue, caused by third party service temporary outage, is now resolved, and all our services are fully restored.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding.

Posted Dec 05, 2025 - 10:20 CET

Investigating

We are currently experiencing a temporary technical issue affecting all SOPHiA DDM™ sites. This may result in disruptions when accessing or using the SOPHiA DDM™ Platform. Our team is actively working to restore full functionality as quickly as possible. The Service Status will be updated when the issue is resolved.

Contact our support team with any questions via the Customer Support Portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portal/18)

Posted Dec 05, 2025 - 10:13 CET

This incident affected: SOPHiA DDM™ Australia, SOPHiA DDM™ Brazil, SOPHiA DDM™ Canada, SOPHiA DDM™ France, SOPHiA DDM™ Netherlands, SOPHiA DDM™ Switzerland, SOPHiA DDM™ UAE, and SOPHiA DDM™ US.