SOPHiA GENETICS Service Status Page

All Systems Operational

About This Site

Welcome to our Service Status Page where you can check the status of your SOPHiA DDM™ site. Major incidents and scheduled maintenance preventing you from using the platform for an extended period will be registered on this page. Do not hesitate to Subscribe to the page to get notifications when a site is unavailable.

Disclaimer: This page is provided for informational purposes only and is updated during business hours* only. While we make reasonable efforts to keep the information accurate and timely, no guarantees are made regarding its availability, completeness, or accuracy.
*Monday through Friday during regular business hours (in Central European Time / Eastern Standard Time) except during banking holidays

SOPHiA DDM™ Australia Operational
SOPHiA DDM™ Brazil Operational
SOPHiA DDM™ Canada Operational
SOPHiA DDM™ France Operational
SOPHiA DDM™ Netherlands Operational
SOPHiA DDM™ Switzerland Operational
SOPHiA DDM™ UAE Operational
SOPHiA DDM™ US Operational
SOPHiA DDM™ US Central Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 13, 2025

No incidents reported today.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Resolved - The issue, caused by third party service temporary outage, is now resolved, and all our services are fully restored.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding.

Dec 5, 10:20 CET
Investigating - We are currently experiencing a temporary technical issue affecting all SOPHiA DDM™ sites. This may result in disruptions when accessing or using the SOPHiA DDM™ Platform. Our team is actively working to restore full functionality as quickly as possible. The Service Status will be updated when the issue is resolved.

Contact our support team with any questions via the Customer Support Portal (https://sophiagenetics.atlassian.net/servicedesk/customer/portal/18)

Dec 5, 10:13 CET
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.